Specialist Training Programmes for Clinical Teams
The Finishing School for High-Performing Teams
This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer others to. Four cornerstone areas are tailored to the type of care you deliver to your patients.
The Finishing School begins with a journey of self-discovery using the Insights Psychometric Profiling system to of your preferences, those of your colleagues and the dynamics within your team. This is a very strong foundation for the design phase of refining your patient journey to deliver amazing patient experiences for the whole life cycle of your patients. The final piece is when we blend the learning and deliver the communication Mastery session to the people delivering the clinical care, patient education and presenting treatment plans to the patient.
Click to Find Out MoreOnline Courses
These courses are a blend of video lessons supported with workbooks and provide verifiable CPD. There are two on-demand online courses available right now, both of which are comprehensive and support individual learning as well as being utilised as a practice development tool. There is always an option to add one-to-one support to coach you through decision-making and implementation strategies.
Hygiene Department of Excellence Masterclass
Signature Programmes are more comprehensive practice and team development programmes are suitable for organisations and businesses that want to develop their people and patient journey, whilst optimising business growth.
How to Design a Stellar New Patient Consultation
Facilitation workshops are most suited to team development, leadership and communication training. These can be full or half days.
Facilitation Workshops
These workshops are designed for people development and use a blend of Insights Psychometric profiling and NLP to support an immersive self-discovery experience.
All development and change needs to begin with you, your preferences, your self-awareness and understanding of others and this allows you to add layers and layers of self-development, effectiveness with others, develop your leadership style, and can conclude to develop your influencing and selling style.
Insights Discovery Workshop
Signature Programmes are more comprehensive practice and team development programmes are suitable for organisations and businesses that want to develop their people and patient journey, whilst optimising business growth.
Insights Team Effectiveness Workshop
Facilitation workshops are most suited to team development, leadership and communication training. These can be full or half days.
Leadership Workshop
These provide an on-demand learning opportunity for individuals or teams to learn at their own pace. These have been created as practice development tools and can be supplemented with one-to-one support to coach you through decision-making and implementation.
Influencing and Selling Workshops
The coaching programmes are for individuals who are somewhat stuck and want to explore solutions, or who have identified a weakness in a specific area and would like to develop skills or strategies to help overcome these.
Coaching
Within the landscape of dentistry, healthcare, and aesthetic services, the objective is to create patient success stories, time after time.
Being the clinical expert, your interaction with your patient straddles, relationship building, patient education, presenting treatment plans, delivering your treatments, managing the care and all whilst you work to an appointment time and within a high-pressure environment.
Our coaching programmes help you to explore the challenges you are facing so that you can identify and develop a roadmap for change that will support you in working towards your outcome!
There are many challenges clinicians face, from feeling isolated to a lack of confidence or an awareness that even when continually investing in clinical courses, they don't seem to develop at the rate anticipated.
Sound Familiar?
Well, you are definitely not alone. A successful clinician is required to be an artist, a scientist and an expert communicator, which are three very different specialities.
It is no wonder that some face absolute roadblocks in their career and in the outcomes they want to provide for their patients. Our minds can also lead us to believe things that aren't true, and the cycle continues.
I have several coaching programmes that have some structure to them, but also have the fluidity that is required for coaching.
...You Can Move Forward and Affect Change!
Insights profile and coaching is a 3 part programme and is suitable for any individual and is a great introduction to the Insights psychometric tool and allows you to build self-awareness, and consider your relationships with others. We explore your strengths and blind spots to work towards goals or try to influence change.
The Leadership Coaching consists of 3-4 coaching sessions and an Insights psychometric profile to explore your current leadership style, strengths and weaknesses, resulting in developing a leadership style that is effective with others that you have relationships with.
The sales effectiveness coaching programme utilises your Insights colour energies to explore all of the stages of influencing and selling. We explore strengths and weaknesses and support you in developing strategies to use with your patient interactions and in presenting your treatment plans.
This is a one-to-one programme but sales effectiveness can also be run as a workshop
Design Coaching is a 12-16 week coaching programme specifically to support business owners, clinicians or senior managers that have become somewhat stuck and seeking a new direction or have a new vision and want to take the first steps in considering a strategy to begin the steps to take an idea from a vision to fruition.
The Triple Win Formula
Our proven methodology creates sustainable success through three interconnected outcomes:
Patient Wins
- Reduced dental anxiety and stress
- Better understanding of treatment options
- Improved oral health outcomes
- Genuine sense of being valued and heard
- Confidence in treatment decisions
Team Wins
- Enhanced job satisfaction and purpose
- Improved communication and collaboration
- Reduced workplace stress and conflict
- Professional development and skill growth
Business Wins
- Increased case acceptance rates
- Higher patient retention and referrals
- Improved practice profitability
- Enhanced practice reputation
- Resources to invest in team development
Founder and Lead Trainer
Flora Couper RDH
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
"I've seen too many talented dentists and individual team members struggle because of poor team dynamics and operations they are working within. Given the high-pressure environment that dentistry can be, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient!
Be the high-performing team that you know will make it all worth it!!
