How to Design a Stellar New Patient Consultation
The complete framework for clinicians who want to master the consultation and understand the practice ecosystem that makes it succeed.
You've invested in your clinical skills. Now invest in what happens in your clinical room.
You've completed the training. Maybe you've qualified in implants, Invisalign, or advanced restorative work. You have the technology. You have the clinical knowledge.
But the consultation, the moment when all of that has to land with a patient sitting in front of you, was never really taught.
Nobody showed you:
- How to structure that conversation.
- How to help a patient understand their own mouth.
- How to present treatment in a way that feels natural, not salesy.
- How to make someone feel so genuinely cared for that they say yes, not because you persuaded them, but because they understood.
That gap is costing you. Not just in missed treatment acceptance, but in confidence, consistency, and the ability to deliver the dentistry you've worked so hard to learn.
This course closes that gap!
Does any of this sound familiar?
- Patients leave saying they'll 'think about it' and you never hear from them again
- You feel confident clinically, but awkward when it comes to presenting treatment plans or discussing fees
- Different team members give patients slightly different information, creating confusion and inconsistency
- You've invested in advanced training, but aren't converting those skills into accepted treatment plans
- New patients come through the door but don't stay, or don't proceed with the care they genuinely need
These aren't clinical problems. They're consultation problems, and they're completely fixable.
What this course gives you
This is a complete and structured programme, not a CPD day where you leave with a workbook and hope for the best.
It's designed to be implemented into your clinical practice, not just viewed and checked off! By the end, you'll have a genuine process for the consultation, one that works consistently, aligns your team, and helps patients make confident treatment decisions.
The course covers 6 key areas:
1. Foundations and Vision
Understand the consultation ecosystem. Build the psychological foundation for confident, consistent consultations. Set your patient experience vision and measurable goals.
2. Protocols that Drive Confidence and Consistency
Design your clinical protocols so that educating patients feels natural. Help them understand optimal health and function, so they genuinely want to pursue it.
3. The Role of the Team
Get your entire team aligned. Deploy your new patient experience consistently across clinical and business operations so every patient gets the same exceptional care, regardless of who they speak to.
4. Communication Mastery
Learn advanced communication techniques, patient education methods, and treatment presentation skills that reduce objections and build genuine trust.
5. The Consultation and Treatment Presentation
Bring everything together. Develop real skill in delivering the consultation itself, including financial conversations, so you feel confident from start to finish.
6. Measurement and Growth
Set up the KPIs and monitoring systems that show you what's working. Learn how to improve over time, and how to turn happy patients into your most powerful source of new referrals.
If you're a practice principal or owner
This course was designed with the clinician in mind, but if you run the practice, it goes much further.
You'll gain a lens for the entire new patient ecosystem: how the consultation connects to your team structure, your patient journey, your operational systems, and your revenue. Even where you don't have full control to make changes immediately, this course builds the awareness and language to start making them.
There are dedicated lessons for practice managers and principals, so that any changes you introduce are properly led and embedded, not just left to individual clinicians to figure out on their own.
If you are an associate clinician who isn't the decision maker of changes, learning about the ideal operational landscape may help you to be in a stronger influential position to discuss or suggest changes to the principal or practice manager.
Choose how you want to go through the course programme
Self-Study
£295
Full online access to all 6 modules and 28 lessons. All workbooks, guides, and templates included.
Members' area access to ask questions. CPD certificate on completion.
Best for: clinicians who are self-directed and want to work through the material at their own pace.
Supported Programme
£797
Everything in self-study, plus 3 one-to-one coaching calls with Flora to work through implementation, troubleshoot challenges, and keep your momentum going.
Best for: clinicians who want accountability and direct support as they make changes in practice.
Practice Team Development
From £2,200
In-person practice training, bespoke to your team and your specific patient journey. Includes full analysis of your current new patient experience, in-person facilitation, and online course access for the whole team.
Best for: practice owners or principals who want to implement meaningful, lasting change across the whole team.
Online Course:
- Dentists
- Dental Therapists
- Treatment Coordinators
Practice Team Development:
- New Practice Owners
- Practices Looking to Enhance and Build Consistencies
- New Group Practices
What's included
- 6 modules, 28 lessons, structured to be implemented, not just watched
- Downloadable workbooks, so you can apply every lesson directly to your practice
- Business and clinical team guides, to align your whole team around the new approach
- Department meeting templates, to help you lead the change with your team
- Goal-setting frameworks, to track your progress and maintain momentum
- Treatment Coordinator training module, bonus training for your support staff
- Members' area, to ask questions and leave comments as you work through the material
- Verifiable CPD certificate, on successful completion
- Klarna / instalment payments are available to spread the investment if you prefer
