Online Courses
Transformative online courses with psychology-based communication strategies and proven team development methods
On-demand Learning
These courses are a blend of video lessons supported with workbooks and provide verifiable CPD. There are two on-demand online courses available right now, both of which are comprehensive and support individual learning as well as being utilised as a practice development tool. There is always an option to add one-to-one support to coach you through decision-making and implementation strategies.
On-Demand Learning
Video Lessons
Workbooks
Optional One-to-One Support
8 Hours Verifiable CPD
On-Demand Learning
Video Lessons
Workbooks
Optional One-to-One Support
5 Hours Verifiable CPD
Founder and Lead Trainer
Flora Couper RDH
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
"I've seen too many talented clinicians and individual team members struggle because of poor team dynamics and operations they are working within. Given the very often high-pressure clinical environments, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient!
Be the high-performing team that you know will make it all worth it!!
The Triple Win Formula
Our proven methodology creates sustainable success through three interconnected outcomes:
Patient Wins
- Reduced dental anxiety and stress
- Better understanding of treatment options
- Improved oral health outcomes
- Genuine sense of being valued and heard
- Confidence in treatment decisions
Team Wins
- Enhanced job satisfaction and purpose
- Improved communication and collaboration
- Reduced workplace stress and conflict
- Professional development and skill growth
Business Wins
- Increased case acceptance rates
- Higher patient retention and referrals
- Improved practice profitability
- Enhanced practice reputation
- Resources to invest in team development
