Specialist Training Programmes for Clinical Teams
The Patient Journey Design Programme
A 120-day system to improve patient experience, team confidence, and treatment acceptance.
This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer others to.
The programme begins with Insights Psychometric Profiling for self-discovery, moves into patient journey design, and culminates in communication mastery training for your entire clinical team.
Investment: Bespoke pricing based on practice size and goals
Learn More About the Programme
Dental Practice
Aesthetic Clinic
Medical Clinic
CPD
Want to Improve Your Patient Experience Without the Full Programme?
Are you a principal but not looking to completely redesign your patient journey?
Are you a practice manager who wants to get some help with developing or nurturing your team?
Are you an associate who would like to develop their skills and understanding of optimising your patient experiences?
If you answered 'YES' to any of these questions, check out the 4 pathways extracted from the signature course, which are available as standalone courses and coaching programmes!
1. New Patient Experience: The wider ecosystem of delivering an amazing new patient consultation.
2. Existing Patient Experience: Optimised Hygiene, therapy and re-care.
3. Team Development: Understand each other and work towards the common goal
4. Communication & Treatment Presentation Mastery Coaching
The Patient Journey Design Programme
Our Most Comprehensive Transformation Programme
This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer others to.
The programme begins with Insights Psychometric Profiling for self-discovery, moves into patient journey design, and culminates in communication mastery training for your entire clinical team.
Investment: Bespoke pricing based on practice size and goals
Schedule Your Strategy Call!Coaching for Clinicians
Within the landscape of dentistry, healthcare, and aesthetic services, clinicians face many challenges, from feeling isolated to lacking confidence or finding that, despite continually investing in clinical courses, they don't develop at the anticipated rate.
Sound familiar?
You're definitely not alone. A successful clinician must be an artist, a scientist, and an expert communicator; three very different specialities. It's no wonder that some face absolute roadblocks in their careers and in the outcomes they want to provide for their patients. Our minds can also lead us to believe things that aren't true, perpetuating the cycle.
I offer several coaching programmes that provide structure while maintaining the fluidity coaching requires.
...You Can Move Forward and Affect Change!
Facilitation Workshops
These workshops are designed for people development and use a blend of Insights Psychometric profiling and NLP to support an immersive self-discovery experience.
Insights Discovery Workshop
Signature Programmes are more comprehensive practice and team development programmes are suitable for organisations and businesses that want to develop their people and patient journey, whilst optimising business growth.
Insights Team Effectiveness Workshop
Facilitation workshops are most suited to team development, leadership and communication training. These can be full or half days.
Patient Influence Mastery Workshop
Learn how to recognise patient colour energies and adapt your consultation style to guide patients to confident treatment decisions. This deeper dive session will teach you how to prepare, present and overcome barriers so that you can help more patients to reach their desired outcomes.
Ideal for: Treatment coordinators, practice managers, and clinicians involved in education and treatment presentation.
Founder and Lead Trainer
Flora Couper RDH
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
"I've seen too many talented clinicians and individual team members struggle because of poor team dynamics and operations they are working within. Given the very often high-pressure clinical environments, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient!
Be the high-performing team that you know will make it all worth it!!
The Triple Impact Promise
Our proven methodology creates sustainable success through three interconnected outcomes:
Patient Wins
- Reduced anxiety and stress
- Better understanding of treatment options
- Enhanced user experience
- Improved health outcomes
- Stronger trust in your team
- Confidence in treatment decisions
Team Wins
- Enhanced skills
- Greater confidence
- Improved communication and collaboration
- Reduced workplace stress and conflict
- Professional development and skill growth
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Clear frameworks for success
Business Wins
- Enhanced practice reputation
- Increased treatment acceptance
- Patient retention and referrals
- Increased operational effectiveness
- Improved practice profitability
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Sustainable growth and measurable ROI
Training Programmes
I am interested in finding out more!
Other Training Programmes
These courses are a blend of video lessons supported with workbooks and provide verifiable CPD. There are two on-demand online courses available right now, both of which are comprehensive and support individual learning as well as being utilised as a practice development tool. There is always an option to add one-to-one support to coach you through decision-making and implementation strategies.
