Transform Your Healthcare Team with Insights Discovery
Why behavioural insights are the missing piece in healthcare training
When your team understands how they communicate and how patients prefer to receive information, everything changes. Insights Discovery isn't just team building - it's the foundation for exceptional patient care.
Why Insights Discovery Matters in Healthcare
In your practice, communication isn't just about working well together - it's about how your team explains treatment plans, builds trust with anxious patients, and guides people to confident decisions.
Insights Discovery is a psychometric tool based on Carl Jung's psychology that helps people understand themselves, understand others, and communicate more effectively.
It uses a simple and memorable four-colour model to reveal how different people think, process information, and make decisions.
We call these the colour energies, and it’s the unique mix of Fiery Red, Sunshine Yellow, Earth Green and Cool Blue energies,
Here's why this matters for your practice:
- Your reception team learns to recognise when a patient needs detailed information (Cool Blue) versus reassurance (Earth Green)
- Your clinical team understands how to adapt treatment explanations to different personality styles
- Your treatment coordinators can spot the communication preferences that influence decision-making
- Your leaders develop the self-awareness to bring out the best in different team members
This isn't just team building - it's the foundation of our triple impact approach.
When your team understands behavioural differences, they serve patients better, interact better with each other, work more confidently, and drive practice success.
Founder and Lead Trainer
Flora Couper
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist and facial aesthetics) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
"I've seen too many talented clinicians and individual team members struggle because of poor team dynamics and operations they are working within. Given the very often high-pressure clinical environments, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient! "
Be the high-performing team that you know will make it all worth it!!
The Power of Understanding Team Dynamics
When you understand your own preferences and those of your colleagues, you gain insight into your team's collective strengths and blind spots. This self-awareness helps you:
- Adapt your communication style to be more effective with different team members
- Preserve your own energy while accommodating others' needs
- Build psychological safety where different working styles are valued
- Create systems that leverage everyone's natural strengths
- Reduce friction and misunderstandings that drain time and morale
The team wheel maps your team's collective profile, revealing patterns that might be holding you back or opportunities you haven't fully leveraged.
Want to see your team's collective profile?
Recognising Colour Energies with your Patients
Understanding colour energies transforms how your team communicates with patients:
Patients who lead with Fiery Red patients want you to get to the point. They value efficiency, results, and direct communication. They'll ask "How quickly can we do this?" and "What's the bottom line?"
Patients who lead with Sunshine Yellow patients want connection and enthusiasm. They respond to storytelling, warmth, and possibility. They'll ask, "How will this make me feel?" and "Can you show me examples?"
Patients who lead with Earth Green patients want reassurance and trust. They value relationships, steady progress, and harmony. They'll ask "Is this safe?" and "What do other patients think?"
Patients who lead with Cool Blue patients want detail and evidence. They value data, precision, and thoroughness. They'll ask "What are the exact specifications?" and "What does the research say?"
When your team can recognise and adapt to these preferences, patient acceptance increases, anxiety decreases, and experiences improve.
Are you ready to begin your discovery journey by learning your colour energy preferences? Would you like to know how to recognise and adapt to your patient's colour energy preferences?
Watch the video below to discover how Insights provides diverse and high-value training for you, your team and ultimately your patient success stories.
Do you want to explore Insights Discovery for your practice?
Book a Discovery CallInsights Discovery is for your practice if you're facing communication challenges:
Your team's communication styles clash, creating friction that affects both patient care and team morale
Treatment acceptance varies wildly between team members, and you can't pinpoint why
Patient complaints often center on "feeling misunderstood" or "not being listened to"
Team meetings feel tense or unproductive because people talk past each other
You're losing talented team members due to interpersonal conflicts rather than job dissatisfaction
Or you're ready to elevate excellence:
Your team is technically excellent and you want to elevate their patient communication to match their clinical skills
You're ready to create a culture where different working styles are valued as strengths, not sources of conflict
You want consistency in how patients experience your practice, regardless of who they interact with
You're scaling and need a common language for communication across multiple locations or teams
You want to move from "good" to "exceptional" polishing the soft skills that drive patient loyalty and referrals.
How to Work With Us: Insights Discovery Programs
Whether you're looking for team transformation or individual development, we offer Insights Discovery in formats designed for healthcare practices:
→ TEAM WORKSHOPS
Insights Discovery Foundation Workshop
(Full or half day) Your team discovers their colour energies, learns to recognise different communication styles, and develops strategies to work more effectively together and with patients.
Ideal for: Practices wanting to improve team dynamics and patient communication
Book a Discovery Call
Insights Team Effectiveness Workshop
Building on the foundation workshop, this goes deeper into team dynamics - exploring your collective strengths, blind spots, and how to leverage diversity for better outcomes.
Ideal for: Established teams ready to optimise performance and collaboration
Book a Discovery Call
Patient Influence Mastery Workshops
Learn how to recognise patient colour energies and adapt your consultation style to guide patients to confident treatment decisions. This deeper dive session will teach you how to prepare, present and overcome barriers so that you can help more patients to reach their desired outcomes.
Ideal for: Treatment coordinators, practice managers, and clinicians involved in education and treatment presentation.
Book a Discovery CallCurious about your Own Communication Style?
Start your Insights journey with an individual profile and coaching session. Perfect if you want to experience Insights before bringing it to your team - or if you're looking for personal development as a leader.
→ EXPLORE INSIGHTS COACHING
Insights Profile & Coaching (2-part program) Discover your personal colour energy profile through a detailed assessment, followed by two coaching sessions to explore your strengths, blind spots, and strategies for greater effectiveness.
Ideal for: Individuals curious about their communication style or new to leadership roles
Begin Journey
Leadership Coaching with Insights (3-4 sessions) Develop your leadership style using behavioural insights - explore how you lead, where your blind spots are, and how to bring out the best in different team members.
Ideal for: Practice owners, managers, and clinical leaders
Begin Journey
Patient Influence Coaching (3-4 sessions) Use your Insights profile to strengthen every stage of your consultations - from building rapport to presenting treatment plans with confidence.
Ideal for: Treatment coordinators and clinicians wanting to improve treatment acceptance
Begin Journey
"I would highly recommend Insights training for dental teams. Flo delivers the insights training really well. She’s clear, fun and approachable and has given us lots of different snippets of info to improve the team and also to impact patient care."
Dr Eilidh Watson
"Great day which has helped give me a much greater understanding of working as a team and communicating well. Flo kept everyone engaged throughout the course."
Gillian Munro PM
"Insights is a great way to understand your team, each individual, and how each person works, thinks, and feels. It is the core of team chemistry to thrive, be effective, and deliver the best customer care."
Vanneil Canlas DTh
The Patient Journey Design Programme
Our Most Comprehensive Transformation Programme
This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer others to.
Insights Discovery forms the foundation of this signature program, combining behavioural insights with consultation design, service optimisation, and business growth strategies. It then moves into patient journey design and culminates in communication mastery training for your entire clinical team.
Ideal for: Practices committed to comprehensive transformation across people, patient experience, and operations.
Schedule Your Strategy Call!