THE TREATMENT PRESENTATION WORKSHOP
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Help your patients decide with confidence, not confusion
A one-day, highly interactive training experience for clinical professionals
You didn't train for years to become a salesperson, and yet every day, you present treatment plans and wonder why patients hesitate, delay, or say yes in the room and cancel the day before.
It's not about the treatment. It's about the conversation.
The Treatment Presentation Workshop gives a practical, people-centred framework for presenting clinical care in a way that genuinely helps patients understand, trust, and commit without anyone feeling like they're being pushed.
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Who is This Workshop For?
This workshop is designed for dental, medical or esthetic clinicians, as well as treatment coordinators or team members who present treatment plans as part of their role.
Whether you work in general dentistry, cosmetic or restorative dentistry, or an aesthetic or specialist practice, the communication principles here apply, because patients are patients, and people are people.
You Can Book a Workshop in Different Ways
A venue-based group workshop ideal for:
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Study clubs
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Dental groups
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Associate networks
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CPD event organisers
An in-practice training day for the whole team:
Delivered as part of the 120 patient journey design programme or as a standalone workshop. Structured for the clinical team.
About Your Facilitator
Flora Couper, RDH, has spent more than 25 years in dentistry as a clinical dental hygienist, facial aesthetic practitioner, practice consultant, territory sales manager, and trainer. She is an accredited NLP Practitioner Coach, licensed Insights Discovery practitioner and founder and owner of Your Patient Partner.
What makes Flora different is the combination. She has sat in the clinical chair, built and run patient journeys from the ground up, trained teams across dental, aesthetic, and medical practices, and worked in commercial roles where she saw ā close up ā what happens when clinical excellence and patient communication aren't aligned.
She doesn't teach communication as a theory. She teaches it as a practitioner, for practitioners, with the specific pressures and realities of clinical life at the centre of everything.
"I understand both sides of the room: the clinical world you're trained in, and the human conversation you're navigating every single day."
What we Cover!
Four Patient Types. Four Presentation Strategies.
A framework that helps patients decide with confidence, not confusion.
Most clinical communication training teaches you what to say. This workshop focuses on who you're saying it to.
We start with the foundation: understanding that your patients think, process information, and make decisions in fundamentally different ways. Once you can recognise that, everything else changes.
The day covers:
āUnderstanding Personality Types
āBuilding TrustĀ
Building Rapport and Trust: Trust begins before you meet your patient and continues to build or deepen as the patient walks through the door. We'll work through how the small moments add up, and why rapport is the foundation on which everything else rests.
āCo-discovery & Co-diagnosis
āA Treatment Presentation Framework
āTreatment Acceptance
What You'll Leave With
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A practical case presentation framework you can use for your very next patient
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A personality type quick-reference guide for recognising each patient type in real time
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Guided scripts to support the co-diagnosis conversation
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The confidence to present high-value treatment without ever feeling like you're 'selling'
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6 hours of verifiable CPD, meeting GDC Learning Outcomes A and B
Dr Devisha Patel
Excellent course!! Well presented...thoroughly enjoyed š thank you!!Ā Ā
Dr Keya Vithani
This was brilliant! Highly useful day, and I would recommend this session to all clinicians.
Dr Manrina Rhode
An excellent Workshop!
The Format
This is a full-day, highly interactive workshop. It is not a lecture.
The day blends teaching, live demonstration, group discussion, and practical application, because communication skills are only useful once you've actually tried them. You'll practice in the room, reflect on your own patient interactions, and leave with tools rather than theory.
The programme is designed to respect the wide range of practice structures, patient demographics, and clinical specialisms in any group. It works whether you're in a mixed NHS/private practice, a high-end cosmetic clinic, or an aesthetics or medical consultation.
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Investment
Pricing is tailored to delivery format and group size. Please get in touch to discuss your requirements, whether you're planning a group event or an in-practice day, we'll find the right structure for you.
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The Triple Win Impact
Our proven methodology creates sustainable success through three interconnected outcomes:
The PatientĀ
- Reduced anxiety and stress
- Better understanding of treatment options
- Genuine sense of being valued and heard
- Confidence in treatment decisions
The ClinicianĀ
- Enhanced job satisfaction and purpose
- Improved communication and collaboration
- Confidence in presenting treatments
- Delivering the treatments and care you have invested inĀ
The BusinessĀ
- Increased case acceptance rates
- Higher patient retention and referrals
- Improved practice profitability
- Enhanced practice reputation
Who is this course designed for?
Does this course cater for the business needs?
Is there any one-to-one support?
Can I pay in installments?
Does the course provide verifiable CPD?
Let's Talk
If you're ready to change the way you or your team communicates with patients, and see the impact in your chair, your diary, and your patients' confidence, I'd love to hear from you.
Four Patient Types; Four Presentation Strategies
This Treatment Presentation workshop isn't focused on what you say and instead considers who you are saying it to.
Workshop is delivered by Flora Couper
