The Finishing School for High-Performing Dental Teams
Where Excellence Becomes Habit
Transform your dental practice into a powerhouse of patient excellence and team synergy. This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer to.
Psychology & Communication Mastery
Unlock the psychological principles that drive patient trust, compliance, and loyalty. NLP-based communication techniques that create deeper connections and reduce anxiety; transforming every patient interaction into a positive experience.
Exceptional New Patient Experience
Design a seamless first impression journey that converts consultations into committed patients. From initial phone contact to treatment acceptance, create an experience that sets you apart from the competition.
Ongoing Patient Care Excellence
Build lasting relationships through systematic care protocols that keep patients engaged, compliant, and excited about their oral health journey. Turn routine visits into relationship-building opportunities.
Powerhouse Hygiene & Prevention
Elevate your hygiene department into a profit centre and patient retention powerhouse. Develop protocols that seamlessly integrate prevention with treatment planning while building unshakeable patient loyalty.
Treatment Presentation & Treatment Acceptance
Master the art of patient-centred case presentation that places a focus on positioning optimum health and function and providing education that eliminates patient confusion so that they can make well-informed decisions.
Learn psychological frameworks that genuinely place control in the hands of the patient, build your value as a helpful and trustworthy expert, and partner together to achieve optimal outcomes and results.
High-Performance Team Integration
Create a unified team where every member understands their role in the patient experience. Develop systems for seamless handoffs, consistent messaging, and collective accountability for exceptional outcomes.
The Real Cost of a Poor Performing Team
Never Reach Full Potential - People are critical to a service based business and the best clinical skills are not enough for the practice to reach it's potential.
Loss of Income - Missed treatment uptake, poor scheduling, and inefficiency reduce room production.
Increased Staff Turnover - Inconsistent service creates a risk to your ongoing reputation which hinders word of mouth and patient retention.
Wasted Resources - Time, energy and resources that are used to recruit, train or correct issues is lost time that could be spent on growing the business and enhancing your performance.
The Finishing School for High-Performing Teams
Our Most Comprehensive Transformation Programme
This exclusive training programme combines advanced psychology-based communication with proven team development strategies, creating unified practices that patients rave about and refer others to.
The programme begins with Insights Psychometric Profiling for self-discovery, moves into patient journey design, and culminates in communication mastery training for your entire clinical team.
Investment: Bespoke pricing based on practice size and goals
Schedule Your Strategy Call!Designed for Lasting Transformation
After years of studying how behaviour truly changes and learning becomes embedded, this programme is strategically designed as a blended learning experience that maximises retention and real-world application.
In-Person Intensive Training
Dynamic, interactive sessions delivered directly to your team in your practice environment. Real-time coaching, role-playing, and immediate feedback ensure concepts are understood and practised correctly from day one.
Online Training Videos
Comprehensive video library for ongoing reference and skill refinement. Detailed modules covering every aspect of the programme, allowing team members to revisit key concepts and techniques whenever needed.
Interactive Workbooks & Resources
Structured workbooks with practical exercises, reflection prompts, and implementation guides. Designed to support continuous learning and ensure new behaviours become ingrained habits over time.
This multi-modal approach recognises that sustainable behaviour change requires both initial intensive learning and ongoing reinforcement.
The combination of in-person delivery with comprehensive online support creates the perfect environment for lasting transformation.
The Triple Win Formula
Our proven methodology creates sustainable success through three interconnected outcomes:
Patient Wins
- Reduced dental anxiety and stress
- Better understanding of treatment options
- Improved oral health outcomes
- Genuine sense of being valued and heard
- Confidence in treatment decisions
Team Wins
- Enhanced job satisfaction and purpose
- Improved communication and collaboration
- Reduced workplace stress and conflict
- Professional development and skill growth
Business Wins
- Increased case acceptance rates
- Higher patient retention and referrals
- Improved practice profitability
- Enhanced practice reputation
- Resources to invest in team development
Founder and Lead Trainer
Flora Couper RDH
Flora is a specialist in patient education and communication training, with a passion for helping clinical teams connect with their patients in meaningful ways.
As an Insights Discovery accredited practitioner, Flora brings a behaviourally-informed approach to learning and development. She understands that effective communication starts with understanding how different people think, process information, and make decisions.
With hands-on clinical experience (including as a dental hygienist) and years of training teams across dental, aesthetic, and medical practices, Flora bridges the gap between clinical excellence and patient connection. She translates complex communication principles into practical frameworks that teams can implement immediately.
Flora's philosophy is simple: When teams communicate with clarity, confidence, and care, everyone wins.
"I've seen too many talented dentists and individual team members struggle because of poor team dynamics and operations they are working within. Given the high-pressure environment that dentistry can be, it is critical to create a solid infrastructure, good team dynamics and positive team culture before you can truly deliver a high level of care and service to your patients. This programme covers the heart of practice development because it considers people first; you, your team and your patient!
Be the high-performing team that you know will make it all worth it!!
