How to Design a Stellar New Patient Consultation
Success: For Your Patient - For You - For Your Brand & Reputation
Register my Interest for the Launch on 31st July 2025Are you continuously investing in your clinical skills, but your patients aren't opting for your new services?
Do you lack confidence in communicating with your patients?
Are you confident in your clinical skills but need to improve your communication skills?
Do you feel your patients are confused when presenting larger treatment plans?
Are you comfortable with your clinical presentation, but your team aren't aligned?
These are problems I hear time after time from dentists, and it just doesn't need to be this difficult!
This online programme is designed for dentists and the dental team to learn simple techniques to develop trusting relationships with your patients, learn effective communication skills, and have an awareness of the infrastructure and role of the team that is required to deliver an amazing new patient experience.
It may be that you want to build confidence, you may want to only make subtle improvements, you may want all your clinicians to deliver a similar experience and want to create alignment, or you may seek a completely new direction in how you deliver this.
Whatever your goal is, this course delivers an array of subjects, all created to help you design your patient experience.
Course Introduction
The most successful clinicians are excellent and skilled in their clinical work, are great communicators, and work within a highly functional team and operational systems.
A highly skilled clinician alone will only deliver a fraction of the opportunities that your patients present with, and my mission is to help you to develop awareness of the wider system within the dental practice and develop skills beyond the clinical expertise.
I want to help you create patient success stories, easily and consistently.
Happy patients receiving their desired outcomes of their treatment fulfils you professionally (it's why you do what you do), it supports your reputation, which encourages more 'ideal' new patients to choose you, and of course, become your ambassadors.
To master delivering a stellar new patient consultation, you need to connect with the patient to develop trust, you need to listen to their concerns and desires carefully so that you can educate and support them to make a fully informed decision around your recommendations.
When one of these areas is out of sync, it can create stress and discomfort and negative results in some situations and disharmony across the board.
This course aims to cover the requirements to design an amazing new patient experience from the clinician's perspective and the wider team and operations.
Your Processes
Learn about the new patient ecosystem so that you can create your operational processes for the team and support the overall efficiency and patient success stories.
Your Consultation
A step-by-step process to develop your knowledge on the elements involved and to develop skills in delivering these and how to work with you team.
Patient Success
Learn how to master the whole element of a new patient consultation so that every patient has an amazing experience from their first encounter.
What will I gain from the course?
- Knowledge of all of the critical elements involved in delivering a stellar consultation and new patient experience.
- Develop awareness of the new patient ecosystem and how the clinical consultation connects to the business operations.
- How to design and structure your clinical protocols that provide you with a simple treatment planning framework.
- Learn how you can work with a treatment coordinator and the role that they can play, both in supporting the patient and in the non-clinical aspects of dentistry.
- Knowledge of the multiple communication techniques that you can use to build strong, trusting relationships with your patient and navigate them through their journey with you.
- Build communication skills to enhance how you can be highly effective at educating and presenting treatment plans.
- A communication model for the whole team to be successful in supporting the new patient move through your services
- Be comfortable handling objections from both the clinical and business teams
- Development of how to onboard a new patient into periodontal and prevention services by the DTh or DH.
- How to celebrate your patient success stories and leverage value in your marketing.
- Setting up KPIs, monitoring and evaluating
- A workbook that will become your documented system
- Document templates
The Course Modules
Module 1: Building the Foundations, Creating your Vision and Goals for your Patient
Module 2: Designing and Structuring Your New Patient Experience - Business and Clinical Operations
Module 3: Implementing Your New Patient Experience -Business and Clinical Operations
Module 4: Communication, Patient Education and Treatment Presentation
Module 5: Business and Clinical Management; KPIs & Monitoring
Bonus Content
To support the launch of this course, you will also gain access to.........
- Action-oriented course workbooks to support you to work through the course material, design your protocols, keep you and your team accountable in developing a collaborative care model
- Business team guide to managing your patients
- Clinical team guide to enhance a team effort in the consultation
- Guide to running department meetings
- Templates to enable you to create documents in your practice
- Goal setting template that you can use time and time again as you grow your dental practice.
Meet Your Coach
Flora Couper RDH
Hi, I’m Flora and I live in Scotland with my two children. I have been working in the dental profession for over 25 years as a dental hygienist and dental business coach.
In 2003, I started working with a US dental consultancy firm delivering coaching programmes all over the UK and discovered my true passion.
Over the years, I’ve continually thrown myself into my own continuing development in areas such as NLP, facial aesthetics, service design and marketing. These are all facets that I've woven into my coaching programmes today. I am also an Insights Accredited Practitioner which is a psychometric profiling system designed for teams to support self-awareness, understanding of others, team effectiveness, leadership and influence & selling.
